1. Introduction
Welcome to Osteo & Physio Clinic.
Your privacy is important to us, and we are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Greek and EU data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit https://osteophysioclinic.gr, contact us, or use our services.
2. Data Collected
We may collect and process the following types of personal data:
Personal Identification Data – name, email, phone number, and address
Medical & Health Data – provided voluntarily when booking appointments or receiving treatment
Booking & Appointment Data – date, time, and requested services
Website Usage Data – IP address, browser type, device information, and access logs
Communication Preferences – newsletters, inquiries, and consent forms
We collect this data directly from you via contact forms, booking systems, phone calls, or when you interact with our website.
3. Embedded Content
Our website may include embedded content from third-party platforms, such as videos, booking systems, or social media feeds (e.g., Instagram or Facebook).
Embedded content behaves as if you visited the third-party website directly and may collect data about you, including:
IP address
Device and browser information
Interaction tracking (e.g., likes, comments, shares)
We recommend reviewing the respective third-party privacy policies for more information.
4. Cookies
We use cookies and similar technologies to improve website functionality and enhance your browsing experience. These may include:
Essential Cookies – required for basic site operation
Performance & Analytics Cookies – used by tools like Google Analytics to understand website traffic
Functional Cookies – remember your preferences and settings
Marketing Cookies – only used if you consent
You can manage or disable cookies via your browser settings. For more details, please see our [Cookies Policy].
5. Who Has Access to Your Data
Your personal data is only accessible by authorized personnel of Osteo & Physio Clinic who require access in order to:
Schedule and manage your appointments
Provide healthcare services
Respond to inquiries and manage communication
All staff members follow strict confidentiality and data protection policies.
6. Third-Party Access to Your Data
We may share limited personal data with third-party service providers that assist us in delivering our services, such as:
Hosting providers – secure storage of website data
Booking & appointment systems – managing schedules
Analytics providers – tracking website performance
Healthcare partners – only when necessary for your treatment
All third parties comply with GDPR and have signed appropriate data protection agreements.
7. How Long We Retain Your Data
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law:
Medical records: up to 8 years (as required by Greek healthcare regulations)
Contact & booking information: up to 2 years
Cookies & analytics data: up to 14 months
After this period, your data is securely deleted or anonymized.
8. Security Measures
We take appropriate technical and organizational measures to protect your data, including:
SSL encryption for secure data transmission
Secure patient data storage
Limited and role-based access to sensitive information
Regular system monitoring and security audits
Despite our efforts, no method of data transmission or storage is 100% secure. However, we continuously work to ensure the highest level of protection.
9. Your Data Rights & General Rights
Under GDPR, you have the following rights regarding your personal data:
Right of Access – request a copy of the data we hold about you
Right to Rectification – request corrections to inaccurate information
Right to Erasure – request deletion of your data (“right to be forgotten”)
Right to Restriction of Processing – limit how we use your data
Right to Data Portability – request your data in a structured, machine-readable format
Right to Object – object to certain data processing activities
Right to Withdraw Consent – revoke your consent at any time
To exercise these rights, please contact us at info@osteophysioclinic.gr.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these websites.
We strongly recommend reviewing their individual privacy policies before providing any personal data.
11. Release of Your Data for Legal Purposes
We may disclose your personal information if required by law, regulation, or legal process, including:
When responding to lawful requests from authorities
To comply with healthcare regulations
To protect our rights, safety, or property
Such disclosures will always comply with GDPR and other relevant legislation.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:
Osteo & Physio Clinic
📍 Ornos, Mykonos, Greece
📧 Email: info@osteophysioclinic.gr
📞 Phone: 0030 2289 100902